Grow your MSP
without growing your service desk

CloudRadial's AI-powered platform resolves more tickets, automates client communication, and proves your value.

Add clients and keep them — without adding headcount.

GRAB A TIME TO SEE IF CLOUDRADIAL IS A FIT

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Three technologies.

One platform.

ServiceAI is the brain that resolves, ChatAI is the mouth that talks to clients, and the Unified Client Portal is the body that holds it all together.

SERVICEAI

AI built for the MSP service desk

Auto-triages every ticket, scores and coaches your techs, and surfaces proven resolutions. Trained on your MSP's actual tickets, not the internet.

Auto-triage: categorize, prioritize, and route instantly
RPS scoring on tech performance
Coaching tips on every ticket
Proven resolutions pulled from your own history
AI-assisted knowledge base generation

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CHATAI

AI chat for the MSP service desk

ChatAI interviews your clients, detects urgency, and routes every ticket to the right place. Tickets arrive triage-ready, and your team starts solving the moment a chat comes in.

Turns vague chats into structured PSA tickets
Detects urgency so dispatch isn't guessing
PSA-integrated: ConnectWise, Autotask, Syncro, HaloPSA, Kaseya BMS
Unlimited agents, flat-fee pricing

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UNIFIED CLIENT PORTAL

Enterprise-grade client portal

Everything your clients need in one branded place so every interaction reinforces the experience that sets you apart.

An internal website that keeps clients informed and engaged
A single place for all client resources
Self-service that gets clients the answers and training they need
Open platform: APIs and flexible assets for custom integrations

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ServiceAI, ChatAI, and the Unified Client Portal

Power your MSP with the complete suite

Get the brain, the mouth, and the body, built to work as one platform instead of three tools you bolt together.

Better tickets in, faster resolutions out, a better client experience all the way through.

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Prefer to start with just one? Explore products individually →

CloudRadial Platform Triad

AI-Assisted KB Creation

Turn your team's expertise into high-quality help articles in minutes, even when starting from scratch.

Client Churn Prevention

Spot at-risk clients, performance gaps, and coaching opportunities before they cost you, with daily insights on emerging risks.

One-Click
Automations

Trigger sophisticated multi-step workflows with one click via integrations with PIA and Rewst.

Open API

Connect data from your existing tools and systems into one client-facing portal for presentation and QBRs.

Custom Storefront

Get your own Shopify-like store stocked with your PSA and distributor products for a self-service shopping experience.

Branded Client Portal

Not just another portal; it's enterprise-grade infrastructure with the flexibility MSPs demand.

CloudRadial is an awesome program that makes my documentation easier. It saves me time and money. Simplifies my client interface. Total win!

Carl de Prado

Founder at A2Z Business IT

★★★★★

MSPs that take the time to dive into and customize CloudRadial will have a leg up on any competition and make their current customers extremely sticky.

Joe Svoboda

The Miller Group

★★★★★

Going to land a $16k a month client and the tipping point is really the CloudRadial portal with Teams integration, plus the onboarding workflow for new hires.

Colin Lee

CL Technologies

★★★★★

INTEGRATES WITH YOUR GO-TO PSA

11 Nov

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3 Use Cases For ServiceAI: Transform Your Service Desk From The Inside

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