Service Ticket Surveys
Get CSAT results while tickets are in progress to help improve satisfaction before the close of the ticket.
Ask for the Referral
When you get positive feedback, the CSAT can ask clients for a referral - on Facebook, LinkedIn and via email.
Avoid Spam
Don't let your feedback form become a source of nuisance with bogus feedback.
Receive Immediate Alerting
Turn new feedback into new tickets for managers, emails for managers or route to Teams, Slack or even Flow webhooks.
Gather Feedback While Open
Integrated with CloudRadial's ticketing capabilities, clients and submit feedback even before a ticket is closed.
Report Feedback on the Ticket
Tickets show all the feedback that has been submitted to provide clients feedback on actual experiences.
Receive Immediate Alerting
Turn new feedback into new tickets for managers, emails for managers or route to Teams, Slack or even Flow webhooks.
Update Tickets with Feedback
Client feedback is automatically added to the internal ticket notes for ConnectWise and Autotask.
Integrates with BrightGauge
Automatically posts updated data to Dropbox for inclusion in BrightGauge dashboards.
Track by Client, Agent and Date
Filter and report on data for specific clients, user roles, support agents and time ranges.
Build Your Own Workflows
With the ability to create new tickets or link to Microsoft Flow webhooks, you can design any workflow you can imagine when feedback is received.
CloudRadial is an awesome program that makes my documentation easier. It saves me time and money. Simplifies my client interface. Total win!
Carl de Prado
Founder at A2Z Business IT
MSPs that take the time to dive into and customize CloudRadial will have a leg up on any competition and make their current customers extremely sticky.
Joe Svoboda
The Miller Group
Going to land a $16k a month client and the tipping point is really the CloudRadial portal with Teams integration, plus the onboarding workflow for new hires.
Colin Lee
CL Technologies
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