Integration Overview

Simplesat allows you to embed CSAT (Customer Satisfaction) or CES (Customer Effort Score) surveys in closed ticket notifications, gather NPS (Net Promoter Score) feedback through quarterly emails, or send one-off surveys after a project is completed.

This integration ensures that CloudRadial’s native CSAT function feeds into Simplesat (and vice-versa) so that you can keep the best of both worlds working together in harmony.

How the Integration Works:

Within CloudRadial, you’ll generate an API key that Simplesat will use to share the results of its own CSAT data. On the Simplesat side, you’ll generate a webhook that you’ll plug into CloudRadial – that way, any CSAT originating from the portal will appear within Simplesat.

What the Integration Does:

Better Visibility – Ensure your CSAT results are consistent across multiple systems and easily accessible to anyone who needs to see them.

Enhanced Reporting – The more data, the better – both in Simplesat and CloudRadial, more data means richer dashboards and client-facing reports.

Details

Integration: Simplesat

Solution Type: CSAT

Integration Type: API

Integration Type: API

API connections are secured with a set of keys that need to be generated one time.

Once the connection has been secured, the tool in question will stay connected to CloudRadial until the key is deactivated. Refer to the article on the specific tool for instructions on generating the API key, as well as where to input it into CloudRadial.

Resources

Simplesat Integration
Simplesat’s Website