SmileBack’s customer satisfaction suite boasts many powerful tools such as net promoter scores (NPS), customer satisfaction tracking, templated reports, and much more.

This integration ensures that CloudRadial’s native CSAT function feeds into SmileBack (and vice-versa) so that you can keep the best of both worlds working together in harmony.

How the Integration Works:

Within CloudRadial, you’ll generate an API key that SmileBack will use to share the results of its own CSAT data. On the SmileBack side, you’ll generate a webhook that you’ll plug into CloudRadial – that way, any CSAT originating from the portal will appear within SmileBack.

What the Integration Does:

• Better Visibility – Ensure your CSAT results are consistent across multiple systems and easily accessible to anyone who needs to see them.
• Enhanced Reporting – The more data, the better – both in SmileBack and CloudRadial, more data means richer dashboards and client-facing reports.

Details

Integration: SmileBack

Solution Type: CSAT

Integration Type: API

Integration Type: API

API connections are secured with a set of keys that need to be generated one time.

Once the connection has been secured, the tool in question will stay connected to CloudRadial until the key is deactivated. Refer to the article on the specific tool for instructions on generating the API key, as well as where to input it into CloudRadial.

Resources

Integrate SmileBack
SmileBack's Website