Seamlessly enable a chat functionality from your portal that puts your clients in control of communications. Empower your customers to reach you in whatever way is easiest for them – all while you reap the benefits of fitting chat into your service team’s workflow.

How the Integration Works:

Chatgenie can be integrated into CloudRadial via Partner > Settings > Integrations > Header Scripts. Using the embed code provided within the support article, you can plug in your chat app ID and be on your way with chat support in your portal. Your chat widget will then appear on every page of your portal for your customers.

What the Integration Does:

• Connect to Clients Faster – Make the experience of reaching support fast and easy for your clients through their portal.
• Improve Flexibility of Support – Tickets, chat, more – find the best way to communicate and support your customers.
• Integrate Where You Work – Chatgenie works everywhere you and your clients do – on Slack, Teams, on the web, on a desktop, and even on mobile devices.

Details

Integration: Chatgenie

Solution Type: Certified

Integration Type: Embed

Integration Type: Embed

Embedded connections rely on an HTML embed code inserted in the portal to function properly.

In most cases, this embed code is provided by CloudRadial through the respective integration’s support article. In some rare instances, the embed code may need to be acquired from the integrated tool. In either case, refer to the specific documentation for instructions on where to get the code.

Resources

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