Why reinvent the wheel with documentation when you can use what you already have? The ability to pull in articles from Zendesk Guide gives you the ability to share your knowledge into your portal with just the click of a button (and some copy/pasting).

How the Integration Works:

Within Zendesk Guide , you’ll grab the link to the document that you want to share and put it into a CloudRadial knowledge base article under a specific URL section. It’ll convert the document to a PDF so that the users can see it and print it out whenever they see fit.

What the Integration Does:

• Save Time – Focus on using the documentation you have instead of re-creating it in CloudRadial.
• Keeps Branding Consistent – Use the documentation your clients are already familiar with.
• A Single Source of Truth – Make the management of documentation easier when it all comes from one place.

Details

Integration: Zendesk

Solution Type: Documentation

Integration Type: Embed

Integration Type: Embed

Embedded connections rely on an HTML embed code inserted in the portal to function properly.

In most cases, this embed code is provided by CloudRadial through the respective integration’s support article. In some rare instances, the embed code may need to be acquired from the integrated tool. In either case, refer to the specific documentation for instructions on where to get the code.

Resources

Zendesk Guide Integration
Zendesk Guide Website