Self-Paced Online Academy Training
Access technical setup training for any user on your team to learn how to use the portal - from service form setup to QBR best practices.
Jumpstart Your CloudRadial Implementation
Jumpstart is a mandatory implementation program that helps you and your clients take advantage of the portal's benefits immediately
What's included in Jumpstart
Dedicated Implementation Specialist
Stay confident in your Jumpstart with a dedicated specialist that helps answer questions and guide your successful deployment.
White-Labeled Marketing & Sales Materials
Get customizable material to look professional as you present your MSP’s brand-new portal – including emails, flyers, checklists, and more.
Customized Deployment Plan
Focus on deployment without getting lost or overwhelmed with an action plan showing your next steps and current launch status.
Frequently Asked Questions (FAQs)
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Who should attend the mandatory Jumpstart?
We recommend having anyone responsible for client relationships present. While there may be some technical setup, most of Jumpstart is focused on launch messaging and execution.
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Are the Jumpstart sessions recorded?
Yes. Every session that you complete with the implementation specialist will be recorded and sent to you. Recordings expire after 30 days, so be sure to download these recordings if you plan to keep them.
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Who is my point of contact during Jumpstart?
Your dedicated implementation specialist (IS) will be your primary point of contact. You may require additional technical support during setup and technical configurations – but the IS can help coordinate this support to ensure that you stay focused on deployment and the benefits that come with it.
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How long do I have access to my dedicated implementation specialist?
Your implementation specialist will be available to you until your first successful portal deployment to a single client company. Typically, this is 30 days from the first scheduled Jumpstart session, but exceptions can be made based on circumstances (holidays, sickness, schedule conflicts, etc.).
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When and how will I have access to the white-labeled marketing materials?
Immediately, although your implementation specialist may have you focus on other facets of launch preparation before focusing on them, if you require ample time to customize them, please ask your implementation specialist to share them whenever is most convenient for you.
They are shared with Canva (https://www.canva.com/) and can be edited directly from there on the web with a drag-and-drop interface. Account creation is required with Canva, but note that it is free.
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When is the Jumpstart considered to be complete?
Once the first successful portal deployment is complete, the Jumpstart period is over. You will retain access to all resources except your dedicated implementation specialist.
You will be assigned a client success manager that will continually check in on you to ensure your future deployments go smoothly.
If you require additional help, such as through professional services, they can also connect you to them.
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Who is my point of contact after Jumpstart?
After completion, you’ll move to a success manager. He/She will be your point of contact and guide to continue to your journey with us.
For general support issues, you may go directly to support (support@cloudradial.com).
We make sure you succeed with a dedicated implementation specialist
Our implementation process is designed to have you up and running within 15 to 30 days. Your specialist will guide you on training, customization, and help with launching your first client.
