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PRODUCT COMPARISON

Kaseya BMS Client Portal vs CloudRadial Unified Client Portal Starter

 

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Offer your customers a user portal that they’ll actually want to use

CloudRadial Unified Client Portal Starter replaces your Kaseya BMS end customer experience while still staying tightly integrated with Kaseya BMS PSA.

CloudRadial Unified Client Portal Starter can completely reshape the way your clients perceive your value. With a modern UI, powerful automation, and fantastic IT reporting visibility – you’ll never go back.

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Kaseya BMS client portal vs CloudRadial UCP Starter

CloudRadial UCP Starter gives MSPs and their clients a premier customer experience.

CloudRadial UCP Starter Kaseya BMS Client Portal
Functionalities
Ticketing Forms
✓ Scalable, easily customizable per client
✓ Basic text form available
CSAT
✓ Included for free, has automation and client-facing dashboards
x Not available in the client portal.
User Applications
✓ Fully configurable and visual custom application menu links for clients
x Not available in the client portal
Training
✓ 50+ training courses included free, plus the option to create custom courses or buy more
x Not available in the client portal
Documentation
✓ Add documents within UCP Starter or bring them in from any 3rd-party source
x Not available in the client portal
Assets
✓ Endpoints, servers, domains, certificates, applications
✓ Lists some detail on affected assets on tickets, with RMM connection
Integrations
✓ 50+ integrations spanning chat, reporting, security, backup, billing, and more
x Not available in the client portal
Reporting
✓ Ticket overviews, M365 reporting, 3rd-party report repository, dashboards, and PDF reports
x Not available in the client portal
Projects
✓ Shows projects overview for clients to understand progress and status
x Not available in the client portal
User Sync
✓ Syncs with Kaseya BMS and M365, with the option to keep both in sync for you
✓ Syncs PSA contacts
Branding
✓ Fully white-labeled, including logos, domains, and color schemes on a per-client basis
x Not available in the client portal
Accessibility
✓ On the web, within a desktop application, and/or within Microsoft Teams
✓ Accessible via web

Upgrade from the Kaseya BMS client portal and elevate your experience and that of your clients

Land new business

by impressing new prospects with your cutting-edge portal that prioritizes client communication.

Handle more clients

by automating reporting, ticketing triage, and streamlining client communications.

Save on rising labor costs

by putting the portal automation to work to triage and even outright resolve tickets with self-service options.

Prove your value 24/7

by showing dashboards, 3rd-party report archives, 50+ integrations and more in a one-stop portal.

Frequently Asked Questions

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