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PRODUCT COMPARISON

Kaseya BMS Client Portal vs CloudRadial Portal 365

 

Watch a demo of Portal 365
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Offer your customers a user portal that they’ll actually want to use

CloudRadial’s Portal 365 replaces your Kaseya BMS end customer experience while still staying tightly integrated with Kaseya BMS PSA.

Portal 365 can completely reshape the way your clients perceive your value. With a modern UI, powerful automation, and fantastic IT reporting visibility – you’ll never go back.

Service-Catalog-2

Kaseya BMS client portal vs CloudRadial Portal 365

Portal 365 gives MSPs and their clients a premier customer experience.

CloudRadial Portal 365 Kaseya BMS Client Portal
Functionalities
Ticketing Forms
Scalable, easily customizable per client
Basic text form available
CSAT
Included for free, has automation and client-facing dashboards
x Not available in the client portal.
User Applications
Fully configurable and visual custom application menu links for clients
x Not available in the client portal
Training
50+ training courses included free, plus the option to create custom courses or buy more
x Not available in the client portal
Documentation
Add documents within Portal 365 or bring them in from any 3rd-party source
x Not available in the client portal
Assets
Endpoints, servers, domains, certificates, applications
Lists some detail on affected assets on tickets, with RMM connection
Integrations
50+ integrations spanning chat, reporting, security, backup, billing, and more
x Not available in the client portal
Reporting
Ticket overviews, M365 reporting, 3rd-party report repository, dashboards, and PDF reports
x Not available in the client portal
Projects
Shows projects overview for clients to understand progress and status
x Not available in the client portal
User Sync
Syncs with Kaseya BMS and M365, with the option to keep both in sync for you
Syncs PSA contacts
Branding
Fully white-labeled, including logos, domains, and color schemes on a per-client basis
x Not available in the client portal
Accessibility
On the web, within a desktop application, and/or within Microsoft Teams
Accessible via web

Upgrade from the Kaseya BMS client portal and elevate your experience and that of your clients

Land new business

by impressing new prospects with your cutting-edge portal that prioritizes client communication.

Handle more clients

by automating reporting, ticketing triage, and streamlining client communications.

Save on rising labor costs

by putting the portal automation to work to triage and even outright resolve tickets with self-service options.

Prove your value 24/7

by showing dashboards, 3rd-party report archives, 50+ integrations and more in a one-stop portal.

Frequently Asked Questions

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