Creating Problem Report Packages in CloudRadial

Problem report packages are the tickets that sync to your PSA (and that your clients use to get your support). Customizing them is a must if you’re going to make CloudRadial your own. In this video, we’ll cover how to create a new report package, how to edit existing tickets, and how to add new tickets. We’ll also cover how to assign the report package to users and groups to make it live to specific people.