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Resources

PSAs, such as ConnectWise or Autotask, don’t provide the tools account managers need to do their job. Below are a list of resources, written specifically for MSPs and Microsoft CSPs, that help you learn how to take your account management efforts to the next level.

CloudRadial & Augmentt: How MSPs Can Take Control of SaaS Security

CloudRadial & Augmentt: How MSPs Can Take Control of SaaS Security

Join Jeff Farris (President & CEO, CloudRadial) and Derik Belair (Co-founder & CEO, Augmentt) as…

Webinars

Using Tokens and Advanced Question Templates in CloudRadial

Using Tokens and Advanced Question Templates in CloudRadial

In this video, we cover using custom tokens and how they apply in dynamic scenarios – particularly…

Videos

Configuring and Installing the CloudRadial Desktop Application

Configuring and Installing the CloudRadial Desktop Application

The desktop application puts the power and ease of CloudRadial directly onto your client’s Windows…

Videos

Customizing Menu Items in Applications on CloudRadial

Customizing Menu Items in Applications on CloudRadial

Menu items can be customized to suit your client’s specific needs, making it a viable, scalable,…

Videos

User Access Rights in CloudRadial

User Access Rights in CloudRadial

User access rights can be customized in CloudRadial to create unique users with different…

Videos

Using Broadcasts in CloudRadial

Using Broadcasts in CloudRadial

Broadcasting is a super effective way to get important messages out to your clients with push…

Videos

Using the Messaging Feature in CloudRadial

Using the Messaging Feature in CloudRadial

Messaging your clients within CloudRadial is an effective way to reach out to them to share…

Videos

Editing Email Preferences in CloudRadial

Editing Email Preferences in CloudRadial

Modifying email preferences is an important prerequisite to daily digests and messages that you can…

Videos

Communication Features Overview in CloudRadial

Communication Features Overview in CloudRadial

The communications features of CloudRadial can be a powerful tool to stay up-to-date with your…

Videos

Introduction to Communications in CloudRadial

Introduction to Communications in CloudRadial

The communication tools in CloudRadial can help you stay in touch with your clients and keep them…

Videos

Using the Client Scoring Feature in CloudRadial

Using the Client Scoring Feature in CloudRadial

The client scoring feature can be fantastic for understanding the value of each client based off…

Videos

Using the Meeting Feature in CloudRadial

Using the Meeting Feature in CloudRadial

The meeting function in CloudRadial is a great way to keep your clients up-to-date on your services…

Videos

Branding Your CloudRadial Tenant

Branding Your CloudRadial Tenant

Before going live with CloudRadial, you’ll want to match the branding to that of your own company….

Videos

Setting Up Policies in CloudRadial

Setting Up Policies in CloudRadial

Setting up policies is important because it helps you populate data that you can then use for…

Videos

Getting to Know the CloudRadial Agent

Getting to Know the CloudRadial Agent

The CloudRadial agent pulls in information that helps your clients get visibility into their…

Videos

Customizing Question Templates in CloudRadial

Customizing Question Templates in CloudRadial

Question templates are vital part of making your life easy as an MSP. We recommend you start by…

Videos

Working with User Groups in CloudRadial

Working with User Groups in CloudRadial

User groups help you organize your clients by type. With them, you can quickly modify the content…

Videos

Using The “Edit All” Function in CloudRadial

Using The “Edit All” Function in CloudRadial

The “edit all” function is an easy way to add multiple clients into feature sets and company groups…

Videos

Using Company Groups within CloudRadial

Using Company Groups within CloudRadial

Company groups are an efficient way for you to tag your MSP clients by category, as well as…

Videos

A Quick Overview of Content in CloudRadial

A Quick Overview of Content in CloudRadial

In CloudRadial, content distribution powers the building of the MSP Client Portal. …

Videos

Understanding Feature Sets in CloudRadial

Understanding Feature Sets in CloudRadial

Building feature sets in CloudRadial is an important step to making the platform your own. In this…

Videos

Defining CloudRadial Question Templates

Defining CloudRadial Question Templates

Use CloudRadials’ question template feature to easily define common questions that can be shared…

Videos

Working with CloudRadial Feature Sets

Working with CloudRadial Feature Sets

CloudRadial Feature Sets let you customize your client’s portal and set the features or home page…

Videos

Adding Clients to CloudRadial

Adding Clients to CloudRadial

Adding clients to CloudRadial from a PSA, such as Autotask or ConnectWise, is easy. Plus gain the…

Videos

Deep Dive -Creating Efficient Onboarding and Offboarding Forms

Deep Dive -Creating Efficient Onboarding and Offboarding Forms

Ricky Cecchini covers how to create efficient onboarding and offboarding forms for your MSP with…

Webinars