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PRODUCT COMPARISON

Syncro Customer Portal vs CloudRadial Portal 365

 

Watch a demo of Portal 365
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Present your customers with a user portal they’ll actually want to use

CloudRadial’s Portal 365 replaces your Syncro client experience while staying tightly integrated into your Syncro PSA.

Portal 365 can completely transform the way your clients value your service. With a beautiful UI, powerful automation, and fantastic IT reporting visibility – you’ll never go back.

Service-Catalog-2

Syncro customer portal vs CloudRadial Portal 365

Portal 365 gives MSPs and their clients a premium end user experience. 

CloudRadial Portal 365 Syncro Customer Portal
Functionalities
Ticketing Forms
Scalable, easily customizable per client
Basic text form available
CSAT
Included for free, has automation and client-facing dashboards
x Not available in the customer portal
User Applications
Fully configurable and visual custom application menu links for clients
x Not available in the customer portal
Training
50+ training courses included free, plus the option to create custom courses or buy more
x Not available in the customer portal
Documentation
Add documents within Portal 365 or bring them in from any 3rd-party source
x Not available in the customer portal
Assets
Endpoints, servers, domains, certificates, applications
Lists some detail on RMM assets
Integrations
50+ integrations spanning chat, reporting, security, backup, billing, and more
x Not available in the customer portal
Reporting
Ticket overviews, M365 reporting, 3rd-party report repository, dashboards, and PDF reports
x Not available in the customer portal
User Sync
Syncs with Syncro and M365, with the option to keep both in sync for you
Syncs PSA contacts
Branding
Fully white-labeled, including logos, domains, and color schemes on a per-client basis
Customizable portal accent color
Accessibility
On the web, within a desktop application, and/or within Microsoft Teams
Accessible via web

Your MSP and your clients deserve an upgrade from the Syncro customer portal

Land new business

by wowing new prospects with your modern portal that puts client communication first.

Handle more clients

by streamlining client communication with automation for reporting and ticketing triage.

Save on rising labor costs

by putting the portal to work to triage and even outright resolve tickets with self-service options.

Prove your value 24/7

by showing dashboards, 3rd-party report archives, 50+ integrations and more in a one-stop portal.

Frequently Asked Questions

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