Skip to the main content.
GET A DEMO
GET A DEMO

AI-Powered Service Delivery and Client Success Platform

Get everything you need for the ultimate client experience

Core Products

cloudradial-icon-csa-final
Unified Client Portal

Enterprise-grade infrastructure with the flexibility MSPs demand

Explore Features
CloudRadial ServiceAI

Perfectly tailored AI that knows your specific MSP

Explore Features
storefront
CloudRadial Storefront

Build your own Shopify-like store with your PSA products & distributors

Explore Features
Chat-Starter-Icon
Chat Starter (Free)

Have clients to submit tickets directly to your PSA, freeing up your team's time

Explore Features
cloudradial-icon-chat-final
CloudRadial ChatAI

Pre-triage and route tickets correctly with the help of AI

Explore Features
AutomationAI Icon
CloudRadial AutomationAI

Everything you need to start automating, no code required.

Explore Features

ADD-ONS

CloudRadial DNS

Empower your clients to track and monitor employee activity

Learn More
Bigger Brains

Offer clients a library of job-specific training and workplace skills

Learn More
UNIFIED CLIENT PORTAL

Does your MSP client portal keep emails out of your inbox?

Get ticket statuses your clients can check themselves. Onboarding that arrives complete and approved. QBRs, reporting and compliance from live data.

All in a white-labeled portal that replaces your PSA portal.

LET'S SEE IF UCP IS A FIT FOR YOUR MSP
Portal Home Drop Shadow
Self-Service-Site
FROM COMMODITY TO STRATEGIC PARTNER

Go beyond your PSA portal's limitations

The Unified Client Portal is the client-facing layer that sits on top of your PSA, carrying your brand, your domain, your service catalog, and proof that you are worth what they pay.

It replaces the portal that came free with your PSA and nothing else changes.

Tickets still flow into your PSA. Your techs keep working exactly where they already work. What changes is what your client sees.

INTEGRATES WITH YOUR GO-TO PSA

bms by kaseya connectwise-vert-black Autotask-Logo Syncro_Logo_RGB_2C_(1) Microsoft-Office-365-Logo 1643802224_halopsa-logo-red-white_2_mid

9 things your team stops doing manually

Onboarding a new client by hand

It arrives as an email missing half of what you need. Now it arrives as a structured request with sign-off done and on the record. When you're ready, the same request can run itself end to end across every system a new hire touches, with AutomationAI 

Explaining how to submit a ticket

You've told them where to click. They still email, call, or text the tech whose number they have. Now they ask in the portal or Chat. Two ways in, both landing in your PSA, on the right board. Add ChatAI, and the conversation interviews the client first, so the ticket arrives ready to work.

Chasing an approval before work can start

Work waits while a yes sits in somebody's inbox. Now the approval happens inside the request, before the work starts.

Answering "what's the status?"

Your team spends its day relaying answers it has already given. Now ticket status, the history, CSAT feedback, and project progress are there without anyone being asked.

Building QBRs and pulling client reports

Reports and QBRs available on demand, generated from live data instead of assembled by hand. Your team pulls them in a click, or the client pulls them at 2am.

Putting the next 12 months into an IT Roadmap

The vCIO planner turns the account plan into a shared, visual roadmap — what's done, what's next, what it costs. Feed it from anywhere in the portal, and let clients add their own requests.

Scoring compliance instead of promising it

Checked daily against the client's actual environment and scored against roughly 550 customizable triggers, so "are we secure?" gets a defensible answer instead of a reassurance.

Making it easy for clients to work with you

The portal runs in a browser, embedded inside Microsoft Teams, or as a branded desktop app in the system tray. Chat reaches them in the same places. You're not asking clients to remember another URL. You're putting yourself one click away in the place they already have open all day.

Winning the sale against the competition

You are in the meeting trying to win the client, describing the experience, and the MSP down the street is describing the same one. Put your portal on the screen and let them see the difference instead.
CloudRadial UCP + Chat 2-26
FROM CHAT TO PSA TICKET

The chat you don't have to babysit

Ask an MSP owner about chat and you usually get the same answer: we're not staffed for it. Fair. Nobody wants another inbox to watch, or a widget that blinks at a tech until somebody answers.

So leave live chat off. It's a switch you turn on, not a requirement. With it off, chat is still the easiest way a client has ever had to ask you for help, and the easiest way to get their request into your PSA. 

Chat intake is included in the Unified Client Portal. Live chat is the optional part.

NO QUEUE TO STAFF • NO INBOX TO MONITOR • INCLUDED WITH UCP • UPGRADABLE TO CHATAI

What makes CloudRadial's Unified Client Portal different

Built for Enterprise. Designed for MSPs.

01

Open Architecture Platform

No vendor lock-in, full control over your solution.

 02

Unlimited Customization

Flexible assets that adapt to your brand, clients, and expertise.

 03

Scalable Performance

Grows with your business, handles your largest clients.

 

04

Complete API Access

Integrate with any system, customize any workflow.

 05

Enterprise Security

The protection your clients expect and deserve.

 06

Compliance Visibility

Customizable policy triggers keep client standards visible and on track.

 
 

Flexible Assets

Tailor client experiences to your specific business needs with an open API infrastructure that enables unlimited customization.
 

Automations

Designed to easily connect form engines and RPAs, such as Pia or Rewst, to trigger more complex automations.
 

AI Integrations

Easily integrate with CloudRadial's ServiceAI and ChatAI to complete the AI-Powered Service Delivery and Client Success Ecosystem.

Azure-hosted with location-appropriate data storage · Isolated database, encrypted at rest · BAA and GDPR Data Processor Agreement on every plan.

Your PSA decides how your team works.
Your portal decides how your clients feel about it.

UCP Planner 2026

Who wins

OWNERS

A client-facing experience that makes you hard to replace and easy to sell against.

ACCOUNT MANAGERS

QBRs for the whole book, not the top 20%, without building a deck.

SERVICE DESK MANAGERS

Approvals before work starts, and requests that arrive routed.

TECHNICIANS

Tickets that show up complete, so the first touch is real work.

YOUR CLIENTS

One branded place to see everything you do for them.

Get the best open-platform client portal built specifically for MSPs who refuse to compromise


Stop settling for basic portals that limit your growth.

CloudRadial's Unified Client Portal gives you the enterprise-grade platform your MSP deserves—with zero vendor lock-in and unlimited customization.

Join the 1,000+ MSPs already scaling with CloudRadial. Schedule your demo today.