Scale your business, boost profits, and delight your clients like never before
CloudRadial CSA is the all-in-one client services automation platform that makes it easier to work with your clients and them with you.
SEE HOW MUCH YOU'LL SAVE WITH CSA
Solutions to your top client headaches
Get your ticketing and service desk under control
CloudRadial CSA gives your team the tools to eliminate phone call and email tickets for good.
By organizing and automating the client ticketing experience with a PSA-integrated portal, you can streamline that way you manage your service desk.
With CSA ticketing, you'll never miss another bit of information on end user onboarding and offboarding forms again.
In the end, you'll be able to solve tickets faster than ever before - making clients happier while supercharging your ticket efficiency.
Popular Features
Deliver QBRs efficiently and to every client
Stop leaving money on the table by only focusing QBRs on your biggest clients.
CloudRadial CSA helps you ditch manual QBR preparation by automating your client reporting.
Evolve your MSP to a system of on-demand, self-service information reporting that lets you focus on being a strategic advisor to your clients.
Popular Features
Sell more by turning prospects into clients and clients into upsells
Showcase additional services you offer with your visually appealing service catalog, banners, training university, and more.
Lead your sales prospecting with transparency through your professional, white-labeled client portal to differentiate yourself from the competition.
Popular Features
CloudRadial CSA Pricing
Starter
Starting your MSP or trying to land your first clients? Get started with the right foundation to build client relationships with our Starter plan.
$95/mo
$595 SetupThis plan is only available to up to 100 users and then converts to Professional
INCLUDES
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Kaseya BMS, Syncro PSA, or Email Support
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Office 365 Integration
- Bigger Brains Training Courses
- Web App, Native Desktop App, and Microsoft Teams App
Starter |
Professional |
Enterprise |
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Service Features | |||
Ticketing Portal
Provide a clean, modern, and flexible ticketing interface and let clients submit problem reports and service requests as well as see their ticket history. |
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Professional
Are you a mature MSP needing to manage your customers and internal teams? Attain operational efficiency with our Professional Plan.
$195/mo
$595 SetupThere is no cap on number of users. Additional users beyond 10,000 are $125 per 1000.
PLUS
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ConnectWise, Autotask PSA, or Halo PSA Integration
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Custom Portal Domain
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Vanity Domains for Clients
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Up to 10 Permission Roles
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Up to 5 Automations
- 30-Day Logging
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30-Day Data Recovery
- Multilingual Support
Starter |
Professional |
Enterprise |
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Service Features | |||
Ticketing Portal
Provide a clean, modern, and flexible ticketing interface and let clients submit problem reports and service requests as well as see their ticket history. |
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Enterprise
Are you an MSP with a larger staff to coordinate complex client and compliance needs? Get advanced features with our Enterprise Plan.
$695/mo
$595 SetupThere is no cap on number of users. Additional users beyond 10,000 are $150 per 1000.
PLUS
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Unlimited Permission Roles
- Unlimited Automations
- Custom Vanity Domains for Clients
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Advanced Usage Analytics
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3-Year Logging
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3-Year Data Recovery
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Multilingual Support by Client
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Dedicated Account Manager
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Proactive Account Planning
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Priority Support SLA
Starter |
Professional |
Enterprise |
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Service Features | |||
Ticketing Portal
Provide a clean, modern, and flexible ticketing interface and let clients submit problem reports and service requests as well as see their ticket history. |
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30-Day Money Back Guarantee
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The Fine Print
Pricing - All subscriptions are based on annual commitment with monthly pricing. Please contact our sales team if you have any questions or need more information on products or terms. Or, if you are an existing partner, your account manager.
CloudRadial CSA - Definition of a user: A user is either a synced user or an asset management agent. Your invoice will be based on the larger number of users or agents. Example: If you have 500 users and 600 agents, your synced users count will be 600. Pricing adjusts as you add or remove users and/or agents.
CloudRadial Chat - Text/SMS number not included. Twilio or Flowroute account required.
CloudRadial DNS - You can setup a network of any number of users without requiring an agent on every machine (think call center). These network implementations are handled based on query volume. Price per agent and network implementations are allowed an average of 150,000 queries per month. Excess queries, in blocks of the allowed limit, are billed as additional agents.
CloudRadial Storefront - Transaction charges are waived during setup. Then, extra transactions are billed on your next invoice. No charge for cancelled transactions.
Jumpstart - Pricing and availability vary by product. Jumpstart must be completed within 60 days.
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About Jumpstart
Some new subscriptions require a mandatory Jumpstart Implementation designed to get your MSP quickly set up with your chosen CloudRadial product so you can easily roll it out to your clients.
Online Academy
Access technical setup training for any user on your team to learn how to use the portal - from service form setup to QBR best practices.Knowledge Base
Review detailed articles on demand to get answers on set up instructions and support.Dedicated Implementation Specialist
Stay confident in your Jumpstart with a dedicated specialist that helps answer questions and guide your successful deployment.White-Labeled Marketing & Sales Materials
Get customizable material to look professional as you present your MSP’s brand-new portal – including emails, flyers, checklists, and more.Customized Deployment Plan
Focus on deployment without getting lost or overwhelmed with an action plan showing your next steps and current launch status.
What's the cost savings of CloudRadial CSA?
See how even small changes can impact your service desk and bottom line
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Hourly Cost Per Employee
40
20 100 -
Number of Daily Tickets
10
10500 -
Number of Clients
20
5500 -
Percentage of Portal Adoption
0
0100
- Daily Savings
- Monthly Savings
CSA savings are based on money saved on syncing PSA users with Office 365, preventing tickets from users through built-in reporting, reducing the time saved on QBR preparation, pre-triaging tickets through the use of form-based ticketing, and resolving tickets through the use of built-in automations. CSA savings DO NOT INCLUDE money saved through tool consolidation using CSA's built-in CSAT, Office 365 and custom training, customer planner, assessments, Microsoft 365 reporting, and much more.
Money (and time) saved are free to direct to other more useful endeavors such as growing the business, servicing more clients, and/or leaving in time for dinner with your family.